FAQ

What are your office hours?
Our office is open from 9am to 5pm EST.
When will my order ship? What is the last day you’ll be shipping orders for delivery before Christmas?
Order will ship within 24 hours of placement. December 21st will be the last day to place an order in time for Christmas. 
Can I ship to an APO address? 
At this time we do not ship to APO addresses.
Can I order from an international address?
We currently ship direct only in the US. However, please contact us via phone and we will try to accommodate you. 1-877-699-0195
My package did not arrive – what should I do?
Please contact sales@pickleelf.com.
Do you accept returns?
We do not accept returns unless there is a problem with your order. In that case, please contact sales@pickleelf.com within 15 days of purchase. Returns will not be accepted after 15 days. 
To read more about our return policy, click here.
Where can I find your Privacy Policy & Terms of Service?
You can find a link to our Privacy Policy and Terms of Service on our home page. Or by clicking the links below:

Privacy Policy 

Terms of Service 

 
Pickle Questions:
What do I do with my Pickle ornament? 
On Christmas Eve, read the story of Pickle Elf with your children. The children should then leave the Pickle by Santa’s cookies so that Santa can hide it on the tree. In the morning, they will embark on a search for the Pickle (without using their hands to touch the tree!). The first child to spot the Pickle will receive a special gift from Santa, and will write his or her name on the Annual Pickle Finder to uphold the title until next year!
What do you suggest the special prize be for the child who finds the Pickle first?
Anything!  We suggest making this as easy as you can on yourself (we’re parents also, so we know how hectic Christmas can be). Remember, this is just a token from Santa. It can be anything from a small stuffed animal, a pack of gum or cash for the older kids (yes, we have college kids playing). We have created a great tag that you can place on the present. And you can download that here. Annual Pickle Finder Tag
If you have a great idea for a present, please let our community know. We’re always looking to pass on great ideas. Click here to access our blog.